At Cloud & Mist, We are committed to providing fast, reliable shipping services to our customers. This policy outlines our shipping methods, costs, timeframes, and terms to ensure transparency and customer satisfaction.

Money-Back Guarantee Conditions

You have 30 days from the date of purchase to request a refund.

To be eligible for a refund, the item must be unused, in its original condition, and in the original packaging.

A receipt or proof of purchase is required for all refund requests.

How to Request a Refund

To request a refund, simply contact us at alida@cloudandmist.com
 with your order number and a brief reason for your request.

We will review your request and, if approved, issue a full refund to your original payment method within 30 business days.

Please note: Your bank or card provider may take additional time to process the refund. If you haven’t received your refund after 15 business days, please contact us.

Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us immediately at alida@cloudandmist.com
 so we can resolve the issue promptly.

Incorrect Address

If a package is returned due to an incorrect address, the customer is responsible for the shipping fee to resend the package.
If a refund is preferred, the items are subject to a restocking fee, and shipping fees and rewards points used will not be refunded.

If there is no response to our attempts to resend the package within 30 days of receiving it back, the items and payment will be returned to the custody of Cloud & Mist.

Damaged or Defective Items:

If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue, and we will arrange for a replacement or refund at no additional cost to you.

Exchanges:

We do not offer direct exchanges. If you need a different item, please return the original product for a refund and place a new order.

If there is an issue, contact us at alida@cloudandmist.com , and we’ll make it right as quickly as possible.

Store Information

Store Name: Cloud & Mist
Email: alida@cloudandmist.com

Phone: +1 (760) 464-7664
Address: 2218 R Carrillo Court, Calexico, CA 92231, United States
Customer Service Hours: Monday – Friday: 8:00 AM – 6:00 PM (EST)

We aim to respond to all inquiries within 24 hours.